Open To The Public
Salon Services
Our students provide professional beauty services to the public at reduced rates, all under instructor supervision.
Please note: all services are performed by students under the direct supervision of licensed instructors. Walk-ins welcome.
Client Complaint Policy
Revised February 2026. Applies to our barber, nail, cosmetology and esthetician programs.
At Rivertown School of Beauty, Barber, Skin Care & Nails we strive to provide every client with quality, professional services performed under the supervision of licensed instructors. If a client is dissatisfied with a service, we are committed to addressing the concern promptly and fairly. To ensure consistency and proper documentation, the following procedures must be followed.
1. Reporting a Complaint
- Clients must report any dissatisfaction before leaving the school or within three (3) business days of receiving the service.
- Complaints reported after the three-day period may not be eligible for correction services.
2. No Refund Policy
- No refunds will be issued for services or monies paid.
- Corrections or adjustments may be offered in accordance with this policy.
3. Service Verification
- The original service must be documented in the school system and show proof of payment.
- Only services performed at Rivertown School of Beauty, Barber, Skin Care & Nails are eligible for review.
4. Complaint Consultation Procedure
- Contact the instructor supervising the program at the time of the service.
- Schedule a consultation appointment to review the complaint.
- The instructor will assess the service performed, determine the cause of the issue, decide whether a correction service is appropriate, and assign a student to perform the correction under supervision.
5. Chemical and Specialty Services
- For chemical services such as relaxers, color, texturizers or permanent waves, if irritation, burning or discomfort occurs due to client-related factors — such as scratching, scalp conditions, or previous chemical use not disclosed — the service must still be paid for, and the client must return at a time deemed appropriate by the instructor.
- We do not guarantee results for extremely coarse or resistant hair, previously damaged or over-processed hair, or styles requiring excessive maintenance or unrealistic expectations.
6. Limitations and Surcharges
- A $10.00 surcharge may apply if the issue is due to factors outside the school’s control, including weather conditions, hair texture or growth patterns, client aftercare or failure to follow instructions, and pre-existing hair or scalp conditions.
7. Correction Services
- Correction services are performed one time only and must be scheduled during regular clinic hours.
- Corrections will be performed by a student selected by the instructor.
- Clients must follow all aftercare instructions provided by the instructor to ensure the best results.
Visit Our Clinic Floor
Walk-ins welcome during clinic hours. Call us at 706-653-6561 for current availability.